Refund policy
Refund Policy
The Short Version
If Flora Bloom doesn't work for you, we'll give you your money back. 60 days. Full refund. You don't send anything back. That's it.
We don't have a paragraph of fine print designed to make this harder than it needs to be. We don't have a "retention team" whose job is to talk you out of it. We don't offer you 20% off instead of a refund and hope you go away.
You tried it, it wasn't for you, you get your money back. Simple.
60-Day Money-Back Guarantee
You have 60 days from the date you received your order to request a full refund. The product does not need to be returned. Used, half-empty, completely finished, it doesn't matter. You don't need to send it back and we don't charge return shipping because there's nothing to return.
How to Request a Refund
Email us at [SUPPORT EMAIL] with your order number and let us know you'd like a refund. That's all we need. No forms, no surveys, no phone calls.
Our team will confirm your refund within 24-48 hours. Once processed, the refund is sent to your original payment method within 3-5 business days. Depending on your bank, it may take an additional 5-10 business days to appear in your account.
Damaged or Incorrect Orders
If your order arrived damaged, opened, or you received the wrong product:
Contact us at [SUPPORT EMAIL] within 7 days of delivery. Include your order number and a photo of the issue. We'll send a replacement at no cost to you, no return required. If you'd prefer a refund instead of a replacement, just say so and we'll process it immediately.
Subscriptions
If you opted into subscribe and save, you can cancel anytime with one click from your account page. No email required. No waiting on hold. No "are you sure" screens. If for any reason you can't cancel online, email us at [SUPPORT EMAIL] and we'll cancel it within 24 hours.
If a subscription order shipped before you had a chance to cancel, the 60-day guarantee still applies. Request a refund the same way as any other order.
What We Don't Do
We don't offer partial refunds and hope you'll accept less than what you paid. We don't ask you to explain your reason in detail. We don't make you wait weeks for a response. We don't charge restocking fees. We don't require original packaging, unused product, or proof of anything other than your order number.
We read the refund policies of other brands in this space before we wrote ours. We saw what they do to women who ask for their money back. We decided to do the opposite.
International Orders
Flora Bloom currently ships to the United States only. If this changes in future, customs duties or import taxes paid on international orders are non-refundable as they are collected by your local government, not by us.
Need Help?
Email: [SUPPORT EMAIL]
Hours: Monday to Friday, 9am to 5pm EST
Response time: within 24-48 hours
By placing an order with Flora Bloom, you agree to the terms outlined in this refund policy.