Shipping policy
Shipping Policy
Free Shipping
Flora Bloom offers free shipping on all orders of 2 pouches or more. Orders of a single pouch are subject to a flat shipping fee calculated at checkout.
Where We Ship
We currently ship to the United States only. We're working on expanding to additional countries. If you'd like to be notified when we ship to your region, contact us at tomgladman2@gmail.com.
Processing Times
Orders are processed within 2-4 business days (Monday to Friday, excluding US public holidays). You'll receive an email with tracking information once your order ships. During busy periods processing may take up to 5 business days.
Estimated Delivery Times
United States: 7-11 business days after processing.
Total time from placing your order to receiving it is typically 9-15 business days.
Delivery times are estimates and may vary depending on your location, local courier services, weather, and other factors outside our control.
Order Tracking
A tracking number is sent to your email once your order ships. Please allow 2-3 business days for tracking information to become active in the system. If you haven't received tracking information within 5 business days of placing your order, contact us at tomgladman2@gmail.com.
Shipping and Fulfillment
Orders are fulfilled and shipped directly to your door from our fulfillment partner. All orders ship in plain, discreet packaging with no product names or descriptions visible on the outside.
Address Accuracy
Please double-check your shipping address before placing your order. We cannot change your address once the order has been placed. Flora Bloom is not responsible for delays or lost packages caused by incorrect shipping information. If we make an error on our end, we will send a replacement at no cost to you.
Lost Packages
If your tracking has shown no updates for 20 business days, your package is considered lost. Contact us at tomgladman2@gmail.com and we will send a replacement. Claims must be made within 30 days of your estimated delivery date.
Delivered but Missing Packages
If tracking shows your order was delivered but you haven't received it:
Check around your property, front door, porch, mailroom, and with neighbours. Wait 1-2 business days in case of a redelivery attempt. File a claim with your local post office. Then contact us at tomgladman2@gmail.com with the claim details and we'll help from there.
60-Day Money-Back Guarantee
If you're not happy with Flora Bloom for any reason, contact us within 60 days of receiving your order for a full refund. You don't need to send anything back. No questions, no hassle, no "retention specialists" trying to change your mind.
Customer Support
Email: tomgladman2@gmail.com
Hours: Monday to Friday, 9am to 5pm EST
Response time: within 1-2 business days
Policy Updates
We may update this shipping policy from time to time. The current version will always be available on this page.
By placing an order with Flora Bloom, you agree to the terms outlined in this shipping policy.